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moth0027

Cannot connect to license server...

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Hello All,

I've just finished an amazing course at Escape Studios and after a brief break from the computer I'm returning to continue work on my project. Only problem I have is a licensing error...

On loading Houdini the License Administrator loads with an error -

"Cannot connect to license server on unknown-00-23-xx-xx-xx.config"

In the License Administrator, Server Information tab I've got three red X's - The license server is not running, The license server may not serve licenses and The license server does not allow this machine to read licenses

I have purchased a Houdini Apprentice HD license and it has worked previously. I have no idea what has changed or happened to end up with an unknown config and three red X's.

Has anyone had a similar issue and fixed it or know what might have happened?

Thank you for your help in advance,

Regards,

Moth

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Drop SideFX technical support an email with a screen grab of the diagnostics page. They'll sort you out!

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Drop SideFX technical support an email with a screen grab of the diagnostics page. They'll sort you out!

Thanks for the quick responce woodenduck. I've sent the License Administrator's diagnostic information page to SideFX.

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