Coyote_Actual Posted August 21, 2018 Share Posted August 21, 2018 Hey All, I hate to do this, as I know these guys have some great tutorials and have probably helped a fair amount of you out with their classes. But now I'm stuck with no refund and no responses: I've recently purchased their fire sim / rendering tutorial from their website. Well if you read the disclaimer their 'tutorial delivery system' is still in beta and they have had issues with people getting their tutorials delivered instantly. They also mention that if there is ANY issue; they will get a copy of the tutorial delivered to you within 24 hours. Well I'm sad to say that is NOT the case. After about half a day after purchasing I e-mailed them at the address specified letting them know my tutorial still had not been delivered. I received an e-mail about 6 hours later stating that the tutorial system was not working and that the 'various' developers are on vacation and the delivery system will not be ready until the 2nd of September. They mentioned they can provide a refund if I can not wait the 2 weeks for the tutorial I was expecting immediately. So, no sweat, I'll take the refund. I also mentioned how I found it a bit unprofessional that they were providing a product that they knew full well would not be able to be delivered within the parameters stated on their site but I digress. Well, after a day or two of no response I decided to ask what the status of the refund was... Still nothing, even after sending to each of their available e-mail addresses. Its now been just over a full week and I've still not received a refund or ANY response. I know a week might not seem like a long time, and while I agree, I think a week with NO response is a bit ridiculous. So with that I leave you with a BUYER BEWARE for Rebelway. Hopefully this gets enough exposure to light a bit of a fire and perhaps get me a response! Thanks, -J Quote Link to comment Share on other sites More sharing options...
bobc4d Posted August 22, 2018 Share Posted August 22, 2018 if you paid with a credit card you could contact them and explain the situation and see if they will remove the charge. 1 Quote Link to comment Share on other sites More sharing options...
Coyote_Actual Posted August 24, 2018 Author Share Posted August 24, 2018 Just an update, I have since received the tutorial from them... Although I got an e-mail saying the refund was going to be processed, about an hour later I got an e-mail with the download link for the tutorial and no refund. Which, obviously is fine.. I wanted the tutorial, but it seems a bit unorganized at best! 1 Quote Link to comment Share on other sites More sharing options...
Saber Posted September 2, 2018 Share Posted September 2, 2018 Hello Joseph, Sorry for the inconvenience, We have had various issue with our tutorial delivery system combined with various member of our team being on vacation which caused the delayed reply. As you said we have sent you the tutorial link and I personally issued you a 100% refund, please accept this as an apology for the hassle caused . Regards Saber 3 Quote Link to comment Share on other sites More sharing options...
Njordy Posted September 15, 2018 Share Posted September 15, 2018 Bought both of them (weeks apart). No issues. Delivery was in less then 10 minutes every time Quote Link to comment Share on other sites More sharing options...
Coyote_Actual Posted September 15, 2018 Author Share Posted September 15, 2018 @Njordy glad your experience was smooth. as @Saber mentioned above, they not only delivered the tutorial but also gave me a full refund. It was a class act! Quote Link to comment Share on other sites More sharing options...
Yang Gao Posted February 22, 2019 Share Posted February 22, 2019 (edited) The same thing is happening to me. I have contacted through online chat as well as email and left on read. It's nice to know that case do get resolved but please send the course materials ASAP. Please and thank you! Edited February 22, 2019 by Yang Gao Quote Link to comment Share on other sites More sharing options...
tamagochy Posted February 25, 2019 Share Posted February 25, 2019 Rebelway was hacked as I heard. Quote Link to comment Share on other sites More sharing options...
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