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Hey All,

I hate to do this, as I know these guys have some great tutorials and have probably helped a fair amount of you out with their classes. But now I'm stuck with no refund and no responses:

I've recently purchased their fire sim / rendering tutorial from their website. Well if you read the disclaimer their 'tutorial delivery system' is still in beta and they have had issues with people getting their tutorials delivered instantly. They also mention that if there is ANY issue; they will get a copy of the tutorial delivered to you within 24 hours. Well I'm sad to say that is NOT the case.

After about half a day after purchasing I e-mailed them at the address specified letting them know my tutorial still had not been delivered. I received an e-mail about 6 hours later stating that the tutorial system was not working and that the 'various' developers are on vacation and the delivery system will not be ready until the 2nd of September. They mentioned  they can provide a refund if I can not wait the 2 weeks for the tutorial I was expecting immediately. So, no sweat, I'll take the refund. I also mentioned how I found it a bit unprofessional that they were providing a product that they knew full well would not be able to be delivered within the parameters stated on their site but I digress.

Well, after a day or two of no response I decided to ask what the status of the refund was... Still nothing, even after sending to each of their available e-mail addresses.

Its now been just over a full week and I've still not received a refund or ANY response. I know a week might not seem like a long time, and while I agree, I think a week with NO response is a bit ridiculous.

So with that I leave you with a BUYER BEWARE for Rebelway. Hopefully this gets enough exposure to light a bit of a fire and perhaps get me a response!

Thanks,

-J

 

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if you paid with a credit card you could contact them and explain the situation and see if they will remove the charge.

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Just an update, I have since received the tutorial from them... Although I got an e-mail saying the refund was going to be processed, about an hour later I got an e-mail with the download link for the tutorial and no refund. Which, obviously is fine.. I wanted the tutorial, but it seems a bit unorganized at best!

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Hello Joseph, 
Sorry for the inconvenience, We have had various issue with our tutorial delivery system combined with various member of our team being on vacation which caused the delayed reply.
As you said we have sent you the tutorial link and I personally issued you a 100% refund, please accept this as an apology for the hassle caused :).

Regards
Saber

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Bought both of them (weeks apart). No issues. Delivery was in less then 10 minutes every time

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